When purchasing products on waterlox.com, you may occasionally run into a situation where a product is marked “On Backorder”. This does not necessarily mean we are out of product, but the remaining quantity falls below a certain threshold that MAY require extra time for fulfillment. You are not prevented from completing the purchase in this instance.
At Waterlox, product backorders are unusual, but when they do occur, we are committed to resolving as quickly as possible. If you purchase a product that is on backorder, here is what you can expect:
- Estimated Availability: Our team works diligently with our suppliers to ensure we always have inventory available. In the rare occurrence when there isn’t enough inventory to process your order, we will contact you directly to provide an estimate on availability.
- Order Status: Order status will be communicated to you via email. If your order has been put on hold, we will communicate that to you and when your product becomes available again.
- Option to Modify or Cancel: If you prefer not to wait for the backordered item, you can contact us at info@waterlox.com (please include your order #) and let us know if you prefer to modify or cancel your order. We will either adjust your order or issue a refund for the backordered item per your instructions.
Thank you for your understanding and know that we are working hard to resolve this for you. We appreciate your support of Waterlox. Your trust in our products means the world to us, and we’re thrilled to have the opportunity to serve you.
