As a family-owned business since 1910, we take pride in our customer service. Waterlox does our best to ship orders within 2 business days. Waterlox contracts with capable carriers to deliver our products, and as such once the material leaves our dock, it is in their capable hands.
Due to higher order volumes and possible disruptions, ground delivery times may be longer than published. Even though carriers nationwide are doing everything they can to ensure orders arrive complete and undamaged, sometimes they experience unforeseen circumstances that Waterlox has no control over. Expedited shipping is a very cost-prohibitive option which is not available; therefore, we encourage you to order as early as possible; especially if during holiday shipping times.
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